REFUND & RETURNS POLICY
Last updated: 18 July 2026
We want you to love your L'amour Lumière purchase. If you're not completely satisfied, we're here to help.
Returns
We accept returns within 30 days of the date you received your item. To be eligible for a return, your item must be:
- In the same condition as received — unused and uninstalled
- In its original packaging with all accessories and documentation included
- Accompanied by proof of purchase
To initiate a return, please contact us at support@lamourlumiere.com. Do not send items back without first receiving confirmation from us — unrequested returns will not be accepted.
Non-Returnable Items
The following cannot be returned:
- Custom or special-order products made to your specification
- Items that have been installed, modified, or damaged after delivery
- Sale items (unless faulty)
- Gift cards
Damages and Faulty Items
Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery at support@lamourlumiere.com with photographs of the issue. We will assess the situation and arrange a replacement or refund as appropriate.
Exchanges
The quickest way to exchange an item is to return the original and place a new order once your return is accepted.
European Union — 14-Day Cooling Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. The item must be in its original, unused condition with original packaging and proof of purchase. Refunds will be issued within 14 days of us receiving your return. Products must conform to their description and be fit for purpose in accordance with EU Directive 2019/771/EU.
Refunds
Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund. If more than 15 business days have passed since approval, contact us at support@lamourlumiere.com.
Return Shipping
If the return is due to a fault or error on our part, we will cover return shipping costs. For change-of-mind returns, the customer is responsible for return shipping.
Contact Us
L'amour Lumière Email: support@lamourlumiere.com Website: https://lamourlumiere.com Response time: within 1–2 business days
