配送ポリシー

Shipping Policy

Last Updated: July 2026

Thank you for shopping with L'amour Lumière.

We are committed to delivering your order safely and efficiently. Please read our shipping policy below for information about processing times, delivery estimates, and tracking.

Order Processing

All orders are processed within 1–3 business days after payment has been received and verified.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information (where available).

Delivery Times

Delivery times vary depending on your location and the product ordered.

United Kingdom

Processing Time: 1–3 business days
Estimated Delivery: 5–10 business days

Europe

Processing Time: 1–3 business days
Estimated Delivery: 7–15 business days

United States & Canada

Processing Time: 1–3 business days
Estimated Delivery: 7–15 business days

Australia & New Zealand

Processing Time: 1–3 business days
Estimated Delivery: 8–18 business days

Rest of the World

Processing Time: 1–3 business days
Estimated Delivery: 10–20 business days

Please note that delivery estimates are provided as a guide and may vary due to customs processing, courier delays, adverse weather conditions, or other circumstances outside our control.

Shipping Costs

Shipping charges are calculated during checkout based on your delivery address and the items in your order.

Where available, any free shipping promotions will be clearly displayed on our website.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where applicable).

If you have not received your tracking information within five business days of placing your order, please contact our customer support team.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your order.

L'amour Lumière cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us as soon as possible. While we will do our best to update your details before dispatch, we cannot guarantee changes once an order has entered processing.

Lost, Delayed or Damaged Parcels

If your parcel arrives damaged, please contact us within 48 hours of delivery and include photographs of the packaging and the item.

If your parcel appears to be lost or significantly delayed, please contact our support team. We will work with the courier to investigate and help resolve the issue.

Multiple Item Orders

Some orders containing multiple items may be shipped separately. If this happens, you will receive separate tracking information for each shipment where available.